Privacy Policy

Privacy Policy

Divine Lake Island

Effective Date: 1st January 2026

At Divine Lake Island, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our online booking services.

By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

When you use our website or make a reservation, we may collect the following information:

A. Personal Information

1. Full name
2. Phone number
3. Email address
4. Residential address
5. National ID / Passport details (for check-in compliance)
6. Payment details (if applicable)

B. Booking Information

1. Check-in and check-out dates
2. Room preferences
3. Special requests
4. Number of guests

C. Technical Information

1. IP address
2. Browser type
3. Device information
4. Cookies and usage data

2. How We Use Your Information

We use your information to:

1. Process and confirm hotel reservations
2. Communicate booking confirmations and updates
3. Provide customer support
4. Improve our website and services
5. Comply with legal and regulatory requirements
6. Prevent fraud and enhance security

3. Online Booking & Payment Security

If you make a booking through our website:

1. Payment information is processed through secure and encrypted payment gateways.
2. We do not store full credit/debit card details on our servers.
3. All transactions are protected using industry-standard security protocols (SSL encryption).

If third-party payment gateways are used, their privacy policies may apply.

4. Cookies Policy

Our website may use cookies to:

1. Improve user experience
2. Remember booking preferences
3. Analyze website traffic
4. Enhance website performance

You can disable cookies through your browser settings, but some features of the website may not function properly.

5. Information Sharing

We do not sell, trade, or rent your personal information.

We may share your information only with:

1. Secure payment gateway providers
2. IT and website service providers
3. Government authorities, when legally required

All third parties are required to maintain confidentiality and data security.

6. Data Retention

We retain personal information:

1. For as long as necessary to fulfill booking and legal obligations
2. As required by applicable hospitality, tax, and government regulations

After that period, data is securely deleted or anonymized.

7. Your Rights

You have the right to:

1. Request access to your personal data
2. Request correction of inaccurate information
3. Request deletion (subject to legal requirements)
4. Withdraw consent for marketing communications

To exercise these rights, please contact us at the details below.

8. Data Security

Divine Lake Island implements appropriate technical and organizational measures to protect your personal information against:

1. Unauthorized access
2. Data breaches
3. Misuse or alteration
4. Loss or destruction

However, no online transmission is 100% secure.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., payment gateways or travel partners). We are not responsible for their privacy practices.

10. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors without parental consent.

11. Updates to This Policy

Divine Lake Island reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy, please contact:

Divine Lake Island

Kaptai Road, Ashambosti

Rangamati, 4500, Bangladesh

Phone: 01958054408

Email: stay@divinelakeisland.com